Trusted bank consulting.
Achieve the change you want.

Is your project achieving the goals you envisioned?

For the banking sector, the science of project management is straightforward; however, it takes time to manage the technology, people and processes. With forty years of project management in diverse financial institutions, we help you achieve the following:

• Define clear goals and milestones to ensure all parties are working toward the same result.
• Make and maintain a project plan with the appropriate amount of detail to capture the tasks, timelines, and deadlines needed to manage your size project, including risk factors, qualitative measures and trigger points so you can concentrate on your job.
• Create and maintain a communication plan with triggering events to help ensure everyone is on the same page and you spend less time in meetings.
• Monitor and control project progress to identify issues early, understanding key data points to allow you identify issues early and to take corrective action.
• Manage risks throughout the project to proactively address and remediate material risks as is appropriate for the banking industry.
• Encourage collaboration and teamwork. Projects, if done correctly, can create and foster collaboration, reinforcing behaviors and habits to build more profitable institutions.
• Regular project reviews highlighting what you need to know to take action and stay informed.
• We will work with your team to gather and document lessons learned.
• Where we see confusion or duplication of effort, we’ll call these to your attention so you can redefine roles and responsibilities.

Acquiring, retaining and growing profitable customers is more than setting rates and challenging your relationship managers or your branch staff. You have a unique mix of service and product offerings – are they working in tandem to generate the customers you deserve? As experienced banking consultants we can help.

Successful product management in banking services with a focus on the customer experience covers these areas:

• Uncover and document customer needs including pain points. We work with your team to uncover a deeper understanding of your target audience, their preferences and behaviors. We’re specialists in banking services and we understand customer drivers. You may instinctively understand these factors; we’ll help you codify this into actionable identifiers.
• Create product roadmaps. We’ll build a high-level plan outlining the goals, objectives and strategy for selected products, providing a clear picture of the product’s vision, milestones and timelines, aligning stakeholders and driving positive customer experiences.
• Prioritize features. Every implementation balances costs and functionalities; by focusing on the customer, business objectives and technical feasibility, we’ll maintain an actionable list of features, balancing between short-term and long-term goals.
• Define requirements. Given the roadmap and prioritization, we’ll work with your development partners using Agile, Waterfall or Hybrid methods.
• Create a product feedback loop. We work with your team to develop or reinforce existing continuous feedback loops to improve the product and increase the potential for meeting future customer and regulatory expectations.
• Collaboration with cross functional teams. We’ll focus on common goals to ensure collaboration and efficient communication, improving alignment.
• Measure success. We’ll help train your team to take on these longer term monitoring activities.

Is change happening to you or for you? Change management is the process of planning, implementing, and monitoring changes within an organization to achieve successful outcomes. How each individual responds drives success or failure.

Assuming an executive sponsor is in place, we can help you build support by following these best practices in the banking industry:

• Develop a clear and concise plan to outline the steps taken, and the timelines, milestones, and resources required to implement the change you need.
• Communicate effectively with a written communication plan; one including regular updates, feedback mechanisms, and channels for two-way communication creating a record appropriate for banking services.
• Engage stakeholders in the planning and implementation process to capture their concerns and interests. This will help build buy-in and support for the change.
• Train and support employees to help them adapt to the change. This can include training programs, coaching, and other forms of support.
• Monitor and evaluate progress to ensure the changes you want are on track and achieving the desired outcomes for your business model.
• Plan milestones to celebrate success, to help build momentum and maintain engagement.